Alex Rodriguez

Alex Rodriguez

Product & platform leader for regulated enterprise SaaS. I take platforms from concept to enterprise adoption, owning vision, strategy, roadmap, and P&L.

Greater Atlanta, GA · Open to remote · Bilingual EN / ES · U.S. citizen
Alex Rodriguez, product and platform leader

About

Enterprise B2B SaaS product leader with 30 years building and scaling platforms from concept through enterprise adoption. I specialize in regulated environments, translating complex policy and compliance requirements into durable platform logic that customers trust and depend on.

I'm at my best where technology is central to the business model and regulatory complexity is a differentiator rather than a barrier: setting long-term direction while keeping execution focused, making the hard prioritization calls, and building high-performing product teams.

Grew recurring revenue by transforming the platform's business model
100
Net Promoter Score, validated by independent third-party research
<32s
Annual platform downtime, cut from 96+ hours via cloud transformation

How I Work

I say what I'm sure of, and I'm clear about what I'm not.

The fastest way to lose a team's trust is to overstate. Customers, boards, and engineers have relied on my read precisely because it's accurate and current, not because it's confident. I'd rather scope a problem honestly than oversell a certainty I don't have.

I see risk asymmetries early and act on them.

Some decisions are cheap to get wrong and some are catastrophic; the skill is telling them apart before they bite. Whether it's revenue concentration, a regulatory shift, or platform fragility, I move on the asymmetric ones ahead of the curve rather than after.

Regulation is a moat, not a tax.

The hardest markets to enter are the ones where compliance is built into the product. I treat regulatory complexity as a durable advantage and design for it from day one, rather than bolting it on later.

Build the platform, not just the feature.

I look for the reusable system underneath a one-off request, so that today's solution compounds into tomorrow's leverage.

Where I do my best work

I am at my best where technology is the core of the business, not a supporting function. Whether it is software sold as the product or a platform the business is built on, I want to own the product and the outcome it drives, end to end: the vision, the roadmap, the hard prioritization calls, and the P&L that proves it worked.

I have always done my best work at small and mid-sized companies with real upside, where the work is close enough to the result that the people building it are invested in how it turns out. I would rather be invested in the outcome than simply employed by it.

Complex and regulated markets do not scare me. I have spent most of my career building where a wrong answer carries real consequences, and I have learned to treat that complexity as something to engineer into the product rather than work around. That is product work, and it is the part I enjoy most: turning a hard, ambiguous problem into logic the business can rely on.

That mix, technically central, room to grow, a problem worth solving well, is where I do my best work.

Perspective

Regulation is a moat, not a tax

Most people in tech treat regulation as a cost to be minimized. After most of a career building in one of its most regulated corners, I have come to believe the opposite.

Read the essay →

Core Competencies

Product & Strategy

Product vision & multi-year strategy · Platform evolution & reuse · Roadmap & portfolio management · Go-to-market strategy · Business ownership & P&L

Regulated Enterprise SaaS

Compliance-driven product development · Federal & state regulatory affairs · Security & compliance (SOC 2 Type 2) · Audit-grade & compliance-ready reporting

Technology & Leadership

B2B SaaS · Cloud transformation (Azure) · Platform reliability & scale · API & integration ecosystems · Building & scaling distributed teams

Experience

Vice President, Product & Compliance

2009 – Present
CGM Solutions, Inc.

Enterprise SaaS provider delivering compliance-driven enrollment and verification platforms to large wireless and broadband carriers in a regulated, multi-sided market.

  • Owned product vision, multi-year roadmap, and P&L for the flagship SaaS platform, taking it from concept to full enterprise adoption.
  • Evolved a single point solution into a reusable, scalable platform serving the majority of the market, establishing shared data infrastructure and a configurable workflow model that became the category reference point.
  • Translated complex federal and state policy into durable platform logic rather than manual workarounds, building compliance-ready reporting and audit-grade documentation into the product.
  • Grew annual recurring revenue roughly fourfold by transforming a legacy cost-recovery model into a fully managed SaaS platform, at high incremental margin.
  • Directed a 10-month migration to Microsoft Azure, reducing annual downtime from more than 96 hours to under 32 seconds; achieved and continuously maintained SOC 2 Type 2 certification.
  • Earned a perfect Net Promoter Score of 100 in an independent third-party survey: every respondent a promoter, none a detractor.

Director of Product Management

2006 – 2009
Cleartel Communications
  • Designed a least-cost provisioning strategy that delivered an 8-point margin improvement within six months across a 300,000-subscriber base.
  • Launched a new subsidized product line for an underserved segment, converting 35% of new monthly enrollments within 90 days.
  • Led the full commercial launch of DSL services following an acquisition, reaching 23% penetration within 12 months.

Director of Product Development

2004 – 2006
Supra Telecom · largest independent competitive telecom carrier in Florida
  • Launched a new internet access product line, achieving 18% adoption within six months and adding 54,000 subscribers with a substantial new annual revenue stream.
  • Created demographic-targeted product offerings that generated a meaningful share of total company revenue through data-driven segment targeting.

President · VP, Access & Hosting · Director of Access Products

1995 – 2004
Netrox, LLC
  • Early employee and executive leader during the commercial internet expansion, advancing to President over nine years; owned the full product portfolio and led infrastructure buildout.
  • Reacquired the company following its sale to a Nasdaq-listed acquirer, restored profitability within 30 days, and roughly tripled recurring revenue.

Selected Impact

Betting the platform on a federal program launch

When a major new federal benefit program was announced, the window to support it was measured in weeks, not quarters. I led the platform integration end to end and got every enterprise customer live on day one of the program. Within 90 days, the large majority of the existing customer base had adopted the new capability, substantially increasing billable volume and adding significant new recurring revenue. The lesson that stuck with me: in regulated markets, speed to compliance is itself the product.

Winning the argument for the cloud

Our platform ran on deeply entrenched on-premises infrastructure, defended by long-tenured stakeholders who had good reasons to distrust change. The technical case for moving to the cloud was the easy part. The real work was building the internal coalition to make it happen. I led that effort, secured executive alignment, and directed a ten-month migration to Microsoft Azure that cut annual platform downtime from more than 96 hours to under 32 seconds, all during a period of significant customer growth. Leadership through organizational resistance, not just architecture, is what made it land.

Defending the business through a market shock

When the federal program that drove a large share of our revenue was wound down by Washington, the entire industry contracted at once. I focused on what we could control: managing cost structure, protecting the core customer base, and keeping the platform indispensable to the customers who remained. We held our ground while peers lost theirs. Building something is one skill; stewarding it through an external shock you did not choose is a different one, and arguably the harder test.

Industry Leadership & Governance

National Lifeline Association (NaLA)

2018 – Present
Regulatory and Government Affairs Committee (RAGAC)

Serve on the association's regulatory and government affairs committee, contributing to strategy on federal rulemaking and advocacy positions affecting the connectivity programs my customers operate in. During my tenure, the association engaged in FCC v. Consumers' Research; I took part in the committee's strategy discussions on the industry's position, with the legal effort led by association counsel. The Court's ruling preserved the federal universal-service funding that those connectivity programs depend on.

Recognized subject-matter contributor across more than a decade of federal regulatory engagement.

Recognition

Perfect customer loyalty score

Earned a Net Promoter Score of 100 in an independent, third-party survey: every respondent a promoter, none a detractor.

An industry-first others followed

Built one of the first shared data-integrity systems in my market, a model later mirrored by federal infrastructure and adopted as the category reference point.

Trusted advisor

In independent customer research, the relationship was described as consultative rather than transactional, with Alex named directly as a trusted advisor and go-to resource for regulatory and operational guidance.

Recommendations

“Alex has a rare ability to see the entire picture, from long-term strategy and organizational objectives to day-to-day execution. His understanding of complex regulatory environments, combined with his ability to translate requirements into practical business solutions, has made him a trusted leader and advisor.”
James Graettinger
Senior Operations Manager
“I have had the pleasure to work with Alex across three corporations, as an employee and a vendor. During each of those experiences Alex has always performed superbly and with integrity. He is a consummate professional whose work and information you can rely upon to be accurate and fresh.”
Earl Peck
C-Suite Technology Executive
“Alex has an elite ability to identify new revenue streams and uncover product opportunities that align with market needs, and more importantly, execute on them successfully. He leads by example, and is the kind of leader who not only drives outcomes but also elevates those around him.”
Hayden Poole
Director, Client Strategy
“Alex is always quick to respond and has never given an answer that he wasn't completely sure of. He keeps projects within scope and on time: rigid enough to keep the job on track, but flexible enough to stay open to alternative solutions.”
Douglas Riewski
Former client
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Education

Miami-Dade College, Miami, Florida

Computer Science coursework, pursued concurrently with full-time technology leadership during the early commercial internet era.

Contact

Let's talk.

Hiring, advising, or comparing notes on regulated SaaS: send a note and I'll get back to you.

© 2026 Alex Rodriguez
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